Q: Do I have to wear the frame over my ears?

A: Some pilots prefer to wear the frame higher over the ears or even over the band of a hat, reducing the interference with glasses as well as reducing the weight on the ears.

Q: Where are the headsets manufactured?

A: The headsets are manufactured in the great state of Texas at Card Machine Works.

Q: Is the headset in stereo or just mono?

A: The headset can be used in either a stereo or mono wired aircraft.

Q: Are the only ear tip options the yellow foam ones that will work with the CQ?

A: Absolutely not. The yellow foam ear tips we supply provide a great value for their performance and price point. However, there may be other ear tips that you like better. We encourage you to try them until you find the right ones for you.

Q: Is there a FAA Technical Standards Order for the CQ?

A: No, the CQ Headset is not “TSO’d” at this time.

Q: Does it work with sunglasses and a hat?

A: Yes. The in-ear design keeps the frame off your ears, so it doesn’t fight with hat bands or thick sunglass temples. Scott flies with a ball cap and sunglasses with pretty thick temples himself; with the CQ’s longer mic boom he wears the frame up off his ears by about an inch, around or just above the cap band. It’s more stable in turbulence and keeps the headset separated from the sunglasses.

Q: What’s in the box, and how long is the warranty?

A: Every headset ships with 3 sets of standard foam ear tips, a set of small tips, a set of triple-flange silicone tips, a lapel clip, a microphone cover, and a mesh carrying case. It’s backed by a 2-year warranty against defects in materials and workmanship. We’ll repair it or replace it at no charge.

Q: What are the trial and return terms?

A: You get 30 days from the invoice date to fly with it. If it’s not for you, send it back in as-new condition and we’ll refund the full price less the original shipping, once we’ve received it and checked it over.

Q: Which panels and Bluetooth setups does it plug into?

A: The headset comes with either Dual GA aircraft plugs or a 6-pin Lemo-style connector. Tell us which one matches your panel when you order. The Bluetooth version has its own onboard control with a rechargeable battery, charged over USB-C, for phone calls and music; the Lemo version can also run Bluetooth off ship power.

Q: I already own one. Where are the how-to videos and care guides?

A: In the Support portal. Sign in with your order number and email; no account needed.