Returns, Warranty & Repairs
Return Policy
We offer a 30 day money back guarantee on our headsets so that you can try them out in your own aircraft. A full refund less shipping charges will be issued on any CQ Headset returned in as-new condition within 30 days of the invoice date. Your refund will be issued after we receive the merchandise and verify its condition.
Warranty
Card Machine Works provides a 2-year warranty that the CQ Headset will be free from defects in materials and workmanship. If during this time the headset proves defective, Card Machine Works will, at its option, either repair the headset without charge or will provide a replacement in exchange for the returned product. Parts and products used for warranty work may be new or reconditioned to like new performance. All replaced parts and products become the property of Card Machine Works. This warranty shall not apply to damage caused by improper use or abuse. This warranty is void for headsets shipped in soft packaging. US customers are only responsible for shipping charges to our facility, while international returns will incur additional fees for return shipping to be coordinated with the customer.
Repair Policy
When a headset is returned outside the warranty period, the customer is responsible for shipping and repair costs. Card Machine Works will inform the customer of the costs before completing any repairs.
Own a CQ headset?
Most sound problems are a two-minute fix: a swapped ear tip or sound tube. Sign in with your order number to watch the how-tos, read the care guides, or ask us a question.
Inside the 30-day trial and it’s not the one? Start the return there too. Your order comes along, no email needed.
Not a customer yet? The trial terms are on the left, and buying questions are on the FAQs.