Returns, Warranty & Repairs

Return Policy

We offer a 30 day money back guarantee on our headsets so that you can try them out in your own aircraft. A full refund less shipping charges will be issued on any CQ Headset returned in as-new condition within 30 days of the invoice date. Your refund will be issued after we receive the merchandise and verify its condition.

Warranty

Card Machine Works provides a 2-year warranty that the CQ Headset will be free from defects in materials and workmanship. If during this time the headset proves defective, Card Machine Works will, at its option, either repair the headset without charge or will provide a replacement in exchange for the returned product. Parts and products used for warranty work may be new or reconditioned to like new performance. All replaced parts and products become the property of Card Machine Works. This warranty shall not apply to damage caused by improper use or abuse. This warranty is void for headsets shipped in soft packaging. US customers are only responsible for shipping charges to our facility, while international returns will incur additional fees for return shipping to be coordinated with the customer.

Repair Policy

When a headset is returned outside the warranty period, the customer is responsible for shipping and repair costs. Card Machine Works will inform the customer of the costs before completing any repairs.

I’ve flown with Bose headsets and just couldn’t bring myself to cough up $1000+ for one. Your headsets got unanimously great reviews from the RV crowd and were less than half the cost of a Bose or Lightspeed, and there’s a 30 day satisfaction guarantee so nothing to lose by trying them. 

— Jim

Having worn other in-ear models, the most surprising aspect about the CQ Headset was the utility and clarity of my telephone calls with ATC.

Aopa Pilot Magazine Feature

January Issue, 2022

I like this design because the speaker elements are fairly well protected against abuse by the wearer.

Kitplanes Magazine Feature

November Issue, 2021

The CQ1 shows quality construction, and the headband/microphone support seems beefier than other lightweights.

Kitplanes Magazine Feature

November Issue, 2021

When I asked controllers about audio quality, they said they heard almost no background noise even though the engines were running.

Aopa Pilot Magazine Feature

January Issue, 2022

After the demo flights, I can see promoting the CQ Headset and making it primary for all but the loudest cockpits.

Aopa Pilot Magazine Feature

January Issue, 2022

The CQ does an excellent job in bringing living-room quality sound to the cockpit.

Kitplanes Magazine Feature

November Issue, 2021

Card Machine Works

12160 W. Parmer Lane, Suite 130 #806
Cedar Park, Texas 78613

(737) 529-8074
info@cardmachineworks.com

© 2025 CQ Headsets, Card Machine Works