Warranty and Repair


Card Machine Works provides a 2-year warranty that the CQ Headset will be free from defects in materials and workmanship.  If during this time the headset proves defective, Card Machine Works will, at its option, either repair the headset without charge or will provide a replacement in exchange for the returned product.  Parts and products used for warranty work may be new or reconditioned to like new performance.  All replaced parts and products become the property of Card Machine Works.  This warranty shall not apply to damage caused by improper use or abuse.  This warranty is void for headsets shipped in soft packaging.  US customers are only responsible for shipping charges to our facility, while international returns will incur additional fees for return shipping to be coordinated with the customer.

Repair Policy

When a headset is returned outside the warranty period, the customer is responsible for shipping and repair costs.  Card Machine Works will inform the customer of the costs before completing any repairs.

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"I just wanted to take a minute to let you know how happy I am with my new headset. I looked around and did a bunch of research on Vans Air Force  and elsewhere. I've flown with Bose headsets and just couldn’t bring myself to cough up $1000+ for one. Your headsets got unanimously great reviews from the RV crowd and were less than half the cost of a Bose or Lightspeed and there’s a 30 day satisfaction guarantee so nothing to lose by trying them. Let me say- you won’t be getting this headset back. I am 100% happy. They are light weight and there’s nothing about them that is uncomfortable and I can wear a wide brimmed hat with them too!! The sound quality In the earphone is amazing. They are very well constructed and I expect that they will last a very long time.

A friend loaned me his spare Lightspeed Zulu headset so I flew for an hour with the CQ then switched out for the Zulu mid-flight and after 15 minutes I went back to the CQ. The comfort just wasn’t there, they were “heavy” and made my ears sweat. And they did not block the noise any better. It’s nice to have the experience of comparing side by side and am now totally comfortable that I made the right choice!

Thank you for a great well made product at a very reasonable price. Perfect!"


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